Skip to content
AssistZen — Calm. Clear. Connected.
Sign in Start free trial

Help desk · Service desk · Live chat

Calm, clear customer support — at Indian prices.

AssistZen brings tickets, e-mail, live chat, a customer portal, SLAs, automation and AI into one place your team will actually enjoy using. From ₹249 per agent a month.

Start your free trial See pricing
  • 15 days free on any plan
  • No credit card, no commitment
  • Customers are always free

Everything your support team needs

One workspace for agents, managers and your customers — on any device.

Tickets with SLAs

Priorities, business hours and holidays, first-response and resolution timers, warnings before a breach, automatic assignment by load or skill.

Customer portal

Your customers raise and follow tickets, read your help articles and rate the answer — per company, with their own users and admins.

E-mail to ticket

Connect your support mailbox. E-mails become tickets, replies continue the conversation, and rules decide which clients may write in.

Live chat

A chat button in your portal. The assistant answers from your help articles first; agents take over with the whole conversation in view.

Automation

When this happens, if that is true, do this — with dry runs on real tickets, approvals and a log of every run.

Service operations

Incidents, problems, changes and releases with approvals and a change calendar, linked to the customer tickets they affect.

AI Copilot

Summaries, suggested replies with sources and classification — it suggests, your agent decides. Uses your own AI provider key and budget.

Reports & feedback

SLA, workload and resolution reports, CSAT, NPS and customer effort, quality reviews and agent scorecards.

Security built in

Roles and permissions, two-factor sign-in, single sign-on, IP allow-lists, session control and a complete audit log.

Moving from Freshdesk? Bring everything.

Import tickets with their full conversations, attachments, customers, companies and agents — with the original dates. Then keep both in step every 5 minutes while your team switches over, and stop the sync when you are ready.

  • Open tickets first, history afterwards — pause and resume any time
  • Nothing is e-mailed to your customers during the move
  • Find any ticket by its old Freshdesk number

₹599

per agent per month for Professional, billed yearly — e-mail, live chat, automation and the Freshdesk sync included.

Try Professional free

Simple pricing in rupees

Pick a plan for your trial and change it whenever you like. Pay only for agents — your customers are free.

Lite

For small teams starting with a proper help desk

₹249₹299 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Includes:

  • Tickets with SLA timers and business hours
  • Customer portal with unlimited customers
  • Knowledge base
  • Canned responses, tags and watchers
  • Clients, projects and reports
  • E-mail notifications
  • One-time Freshdesk import
  • Up to 5 agents
Most popular

Professional

For growing support teams on every channel

₹599₹719 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Lite, plus:

  • E-mail to ticket, per client
  • Live chat with customers
  • Automation rules
  • Custom ticket fields
  • Customer feedback: CSAT, NPS, effort
  • Service contracts and entitlements
  • Tasks and timesheets
  • Your own domain
  • REST API and webhooks
  • Continuous Freshdesk sync

Enterprise

For service desks that run IT and operations

₹999₹1,199 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Professional, plus:

  • Incidents, problems, changes and releases
  • Change approvals
  • Single sign-on (Entra ID, Okta, Google)
  • Supervisor dashboard and skills routing
  • Quality reviews and scorecards
  • IP allow-lists and session limits

Ultimate

Everything, with AI that helps agents and customers

₹1,499₹1,799 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Enterprise, plus:

  • AI Copilot: summaries, reply drafts, classification
  • AI answers for customers in live chat
  • Priority support

No card needed for the trial. Customers who use your portal are free and unlimited on every plan. Pay online by card, UPI or net banking (Razorpay), or by bank transfer against an invoice. Prices exclude 18% GST.

Compare all features

Ready in a minute

Create your workspace, invite your team, and answer your first ticket today.

Start your 15-day free trial