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Help desk · Priced in rupees · Free for 15 days

A HaloITSM alternative that keeps your help desk running while you move

Moving off HaloITSM? AssistZen imports your tickets, actions and attachments, then gives your team a calm help desk with SLAs, a free customer portal and pricing in rupees: from ₹249 per agent a month.

Start your free trial See how the move works
  • 15 days free on any plan
  • No credit card, no commitment
  • Nothing is e-mailed to your customers during the import

Your HaloITSM tickets, in AssistZen

HaloITSM
AssistZen

Comes across

  • tickets
  • actions
  • attachments
  1. Connect HaloITSMEnter your connection details
  2. Import in the backgroundPause or resume whenever you like
  3. Review, then switchCheck the tickets and invite your team

Keeps HaloITSM in sync every 5 minutes on Professional and above

HaloITSM and the HaloITSM logo are trademarks of Halo Service Solutions Ltd. They are shown only to identify the platform you can import from; AssistZen and Sriggle Private Limited are not affiliated with, sponsored by or endorsed by Halo Service Solutions Ltd.

Nothing is e-mailed during the import
15-day free trial, no card

A help desk that is priced and built for how you serve clients

AssistZen is a help desk for support teams that look after other companies: every client with its own rules, users and portal.

Priced in rupees

Plans start at ₹249 per agent per month, billed yearly, plus GST. You pay for agents only; there is no per-customer charge.

Clients, SLAs and a free portal

Set SLA targets with business hours and holidays, for each client if you need to. Your customers raise and follow tickets in their own portal, free and unlimited on every plan.

One workspace for every channel

E-mail to ticket, live chat, automation, customer feedback and a REST API with webhooks are on Professional, from ₹599 per agent per month.

What gets imported from HaloITSM

Tickets with their actions, private notes, attachments, users, clients, agents and teams through the Halo API. AssistZen can also keep both in sync while your team moves over.

  • Runs in the background and can be paused and resumed
  • Never sends e-mails, so your customers hear nothing during the move
  • Skips what was imported before, so running it again is safe

₹249

per agent per month on Lite, billed yearly. The import is part of every plan, and every plan starts with a 15-day free trial.

Try Professional free

Keep HaloITSM running while your team moves over

After the import, a sync checks HaloITSM every 5 minutes and brings over new tickets and changes (new replies and notes, status, priority, assignee), one way from HaloITSM to AssistZen. A field changed in AssistZen since the import keeps its AssistZen value. Stop the sync when your team has switched over.

Sync is part of Professional and the plans above it.

Move from HaloITSM in five steps

  1. Start your free trial. Create your workspace in a minute. No card is asked for.
  2. Open Settings › Import. Choose HaloITSM among the import sources.
  3. Connect HaloITSM. Enter your HaloITSM connection details and choose what to bring over.
  4. Start the import. It runs in the background. Follow the progress, pause it or resume it whenever you like.
  5. Check, then switch. Look through the imported tickets, set up your SLA policies and invite your team, keeping HaloITSM in sync until you are ready.

Simple pricing, per agent, per month

Pick a plan for your trial and change it whenever you like. Pay only for agents: your customers are free.

Lite

For small teams starting with a proper help desk

₹249₹299 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Includes:

  • Tickets with SLA timers and business hours
  • Customer portal with unlimited customers
  • Knowledge base
  • Canned responses, tags and watchers
  • Clients, projects and reports
  • E-mail notifications
  • One-time import from HaloITSM
  • Up to 5 agents
Most popular

Professional

For growing support teams on every channel

₹599₹719 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Lite, plus:

  • E-mail to ticket, per client
  • Live chat with customers
  • Automation rules
  • Custom ticket fields
  • Customer feedback: CSAT, NPS, effort
  • Service contracts and entitlements
  • Tasks and timesheets
  • Your own domain
  • REST API and webhooks
  • Continuous HaloITSM sync while you switch

Enterprise

For service desks that run IT and operations

₹999₹1,199 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Professional, plus:

  • Incidents, problems, changes and releases
  • Change approvals
  • Single sign-on (Entra ID, Okta, Google)
  • Supervisor dashboard and skills routing
  • Quality reviews and scorecards
  • IP allow-lists and session limits

Ultimate

Everything, with AI that helps agents and customers

₹1,499₹1,799 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Enterprise, plus:

  • AI Copilot: summaries, reply drafts, classification
  • AI answers for customers in live chat
  • Priority support

No card needed for the trial. Customers who use your portal are free and unlimited on every plan. Pay online by card, UPI or net banking (Razorpay), or by bank transfer against an invoice. Prices exclude 18% GST.

Compare all features

Using another help desk? Import from 15, plus any spreadsheet

AssistZen imports from every help desk below, and from any other system through a CSV or Excel file.

All product names, logos and brands are property of their respective owners. All company, product and service names are used for identification purposes only. Use of these names and logos does not imply endorsement.

Questions about leaving HaloITSM

Which help desks can I import from?

Besides HaloITSM: Freshdesk, Zendesk, Jira Service Management, ServiceNow, Zoho Desk, Freshservice, HubSpot Service Hub, Help Scout, Salesforce Service Cloud, ManageEngine ServiceDesk Plus, SysAid, SolarWinds Service Desk, Alloy Navigator and Spiceworks Cloud Help Desk, and any other system through a CSV or Excel file. Each one has its own import page in Settings › Import.

What does the HaloITSM import bring over?

Tickets with their actions, private notes, attachments, users, clients, agents and teams through the Halo API. AssistZen can also keep both in sync while your team moves over.

Will my customers receive e-mails during the import?

No. An import never sends e-mails.

Can I keep using HaloITSM while I move?

Yes. On Professional and above, a sync checks HaloITSM every 5 minutes and brings over new tickets and changes, one way from HaloITSM to AssistZen. You stop it when your team has switched over.

How long does an import take?

It depends on how many tickets and attachments you have. The import runs in the background and can be paused and resumed, so your team can keep working.

Is it safe to run the import twice?

Yes. An import skips what was imported before, so running it again does not create the same tickets twice.

Can I try it before paying?

Yes. Every plan starts with a 15-day free trial for up to 25 agents (Lite: 5). No card is asked for.

Do my customers need paid licences?

No. Customers who use your portal, chat or e-mail are free and unlimited on every plan. You pay only for agents.

Ready to move from HaloITSM?

Create your workspace, import your tickets and answer the next one in AssistZen.

Start your 15-day free trial