Help desk · Priced in rupees · Free for 15 days

A Spiceworks Cloud Help Desk alternative that brings your tickets with you, priced in rupees

Moving off Spiceworks Cloud Help Desk? AssistZen imports your tickets, comments and notes, then gives your team a calm help desk with SLAs, a free customer portal and pricing in rupees: from ₹249 per agent a month.

Start your free trial See how the move works

15 days free on any plan
No credit card, no commitment
Nothing is e-mailed to your customers during the import

Your Spiceworks Cloud Help Desk tickets, in AssistZen

Spiceworks Cloud Help Desk

AssistZen

Comes across

tickets
comments
notes

Upload your exportDownload it from Spiceworks Cloud Help Desk
Import in the backgroundPause or resume whenever you like
Review, then switchCheck the tickets and invite your team

A one-time import from your export file

Spiceworks Cloud Help Desk and the Spiceworks Cloud Help Desk logo are trademarks of Spiceworks, Inc. They are shown only to identify the platform you can import from; AssistZen and Sriggle Private Limited are not affiliated with, sponsored by or endorsed by Spiceworks, Inc.

Nothing is e-mailed during the import

15-day free trial, no card

A help desk that is priced and built for how you serve clients

AssistZen is a help desk for support teams that look after other companies: every client with its own rules, users and portal.

Priced in rupees

Plans start at ₹249 per agent per month, billed yearly, plus GST. You pay for agents only; there is no per-customer charge.

Clients, SLAs and a free portal

Set SLA targets with business hours and holidays, for each client if you need to. Your customers raise and follow tickets in their own portal, free and unlimited on every plan.

One workspace for every channel

E-mail to ticket, live chat, automation, customer feedback and a REST API with webhooks are on Professional, from ₹599 per agent per month.

What gets imported from Spiceworks Cloud Help Desk

Tickets with their public comments, internal notes, users and categories from the export you download in Spiceworks Cloud Help Desk.

Runs in the background and can be paused and resumed
Never sends e-mails, so your customers hear nothing during the move
Skips what was imported before, so running it again is safe

₹249

per agent per month on Lite, billed yearly. The import is part of every plan, and every plan starts with a 15-day free trial.

Try Professional free

Move from Spiceworks Cloud Help Desk in five steps

Start your free trial. Create your workspace in a minute. No card is asked for.
Open Settings › Import. Choose Spiceworks Cloud Help Desk among the import sources.
Upload the export. Download the export from Spiceworks Cloud Help Desk, upload it and check how its columns map.
Start the import. It runs in the background. Follow the progress, pause it or resume it whenever you like.
Check, then switch. Look through the imported tickets, set up your SLA policies and invite your team.

Simple pricing, per agent, per month

Pick a plan for your trial and change it whenever you like. Pay only for agents: your customers are free.

Yearly save up to 17% Monthly

Lite

For small teams starting with a proper help desk

₹249₹299 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Includes:

Tickets with SLA timers and business hours
Customer portal with unlimited customers
Knowledge base
Canned responses, tags and watchers
Clients, projects and reports
E-mail notifications
One-time import from Spiceworks Cloud Help Desk
Up to 5 agents

Professional

For growing support teams on every channel

₹599₹719 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Lite, plus:

E-mail to ticket, per client
Live chat with customers
Automation rules
Custom ticket fields
Customer feedback: CSAT, NPS, effort
Service contracts and entitlements
Tasks and timesheets
Your own domain
REST API and webhooks

Enterprise

For service desks that run IT and operations

₹999₹1,199 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Professional, plus:

Incidents, problems, changes and releases
Change approvals
Single sign-on (Entra ID, Okta, Google)
Supervisor dashboard and skills routing
Quality reviews and scorecards
IP allow-lists and session limits

Ultimate

Everything, with AI that helps agents and customers

₹1,499₹1,799 per agent / month

billed yearly · + GSTbilled monthly · + GST

Start 15-day free trial

Everything in Enterprise, plus:

AI Copilot: summaries, reply drafts, classification
AI answers for customers in live chat
Priority support

No card needed for the trial. Customers who use your portal are free and unlimited on every plan. Pay online by card, UPI or net banking (Razorpay), or by bank transfer against an invoice. Prices exclude 18% GST.

Compare all features

Using another help desk? Import from 15, plus any spreadsheet

AssistZen imports from every help desk below, and from any other system through a CSV or Excel file.

All product names, logos and brands are property of their respective owners. All company, product and service names are used for identification purposes only. Use of these names and logos does not imply endorsement.

Questions about leaving Spiceworks Cloud Help Desk

Which help desks can I import from?

Besides Spiceworks Cloud Help Desk: Freshdesk, Zendesk, Jira Service Management, ServiceNow, Zoho Desk, Freshservice, HubSpot Service Hub, Help Scout, Salesforce Service Cloud, ManageEngine ServiceDesk Plus, SysAid, HaloITSM, SolarWinds Service Desk and Alloy Navigator, and any other system through a CSV or Excel file. Each one has its own import page in Settings › Import.

What does the Spiceworks Cloud Help Desk import bring over?

Tickets with their public comments, internal notes, users and categories from the export you download in Spiceworks Cloud Help Desk.

Will my customers receive e-mails during the import?

No. An import never sends e-mails.

How long does an import take?

It depends on how many tickets and attachments you have. The import runs in the background and can be paused and resumed, so your team can keep working.

Is it safe to run the import twice?

Yes. An import skips what was imported before, so running it again does not create the same tickets twice.

Can I try it before paying?

Yes. Every plan starts with a 15-day free trial for up to 25 agents (Lite: 5). No card is asked for.

Do my customers need paid licences?

No. Customers who use your portal, chat or e-mail are free and unlimited on every plan. You pay only for agents.

Ready to move from Spiceworks Cloud Help Desk?

Create your workspace, import your tickets and answer the next one in AssistZen.

Start your 15-day free trial