A product of Sriggle Private Limited · Priced and billed in rupees
AssistZen brings support tickets, e-mail, live chat and your customer portal into one workspace, with clear owners, SLA timers and reports, so no request slips through.
DashboardApprovalsNotifications
Customer support
TicketsLive chatSupervisorClientsService contracts
Drawing of the product, built from its real screens. Your workspace shows your own data.
The problem
Most teams do not lack effort. They lack one place where every request has an owner, a deadline and a history. Here is what that costs, and what AssistZen does about it.
E-mail, chat messages and calls live in different places.
E-mail, live chat and your portal all become tickets, and replies stay in the same thread.
Two people answer one mail, and the next one waits.
Assignment rules pick the team and an available agent. Unassigned tickets show on the dashboard.
The deadline passes before anyone notices.
Targets per client, business hours and holidays, a warning level you choose (75% by default) and escalation when the target is missed.
Status lives in spreadsheets and memory.
Tabs for Open, In Progress, Awaiting Client, Resolved and Closed, with filters and saved filters.
You cannot tell who did what, or when.
Every change is recorded in the ticket and in the audit log, and approvals are tracked.
Performance is a guess until someone builds a report.
SLA, breaches, team, productivity, clients and customer satisfaction, exportable to Excel and PDF.
The product
These drawings follow the real screens of AssistZen, with their real labels and states. Grey bars stand where your own data would appear.
Tickets and ownership
Work from a single list with the tabs your team already thinks in. New tickets go to the right team by assignment rule, and anything still waiting for an owner is visible to managers at a glance.
SLAs
Set first-response and resolution targets with business hours and holidays. AssistZen warns the team when a ticket has used a share of its time and escalates when the target is missed, before the customer has to chase you.
Conversations
Connect your support mailbox, add live chat to your portal and let customers follow their own tickets. Agents see the whole conversation, reply to the customer, and keep internal notes where the customer cannot see them.
E-mail to ticket and live chat: Professional and above
Automation
"When this happens, if that is true, do this." Build rules in plain language and test them on real tickets before they go live, with approvals and a log of every run.
Automation: Professional and above · AI Copilot: Ultimate
Reporting
Managers get the numbers behind the queue: where SLAs hold, where they break, how the team is loaded and how customers rate the answers.
How it works
Connect your support mailbox, switch on live chat and open your customer portal. Every request becomes a ticket.
Rules set the team and an available agent. Priority, status and the SLA clock start automatically.
Reply to the customer, keep internal notes, use canned responses and ask for approvals. Customers follow progress in their portal.
Watch SLAs on the dashboard, review reports and collect customer feedback to improve the next response.
Features that carry the most weight
Each client company gets its own portal, users and admins, its own SLA targets and, from Professional, service contracts and entitlements.
Why it matters Each client works in its own portal and is held to the service level you agreed with it.
Customers raise tickets, follow progress, search your help articles and rate the answer, free and unlimited on every plan.
Why it matters Customers who find the answer themselves never need to e-mail you, and the ones who do can see where their ticket stands.
Incidents, problems, changes and releases with change approvals, linked to the customer tickets they affect.
Why it matters One tool for the front desk and the engineers behind it. Enterprise
AI Copilot summarises long threads and drafts replies with sources. In live chat, an assistant answers from your help articles.
Why it matters Agents spend less time reading and typing, and you keep control: it uses your own provider key and monthly budget. Ultimate
A REST API and webhooks, with a log of webhook deliveries, plus your own domain for the portal.
Why it matters Connect support to the systems your business already runs. Professional
Track work and time against tickets and projects, review the quality of replies, and see agent scorecards.
Why it matters Know what support effort goes where, and coach with evidence. Professional · Enterprise
Solutions
Find your situation. Each describes how the product works for it, not a customer story.
An IT services firm, agency or any provider that supports other companies.
A small team moving off a shared inbox.
A service desk that runs incidents and changes, not only tickets.
You have years of history in another tool.
Switching and integrations
Three steps to move, and a short list of connections that are built and working today.
Pick your company address, like yourcompany.assistzen.com. No card needed.
Tickets, conversations and attachments come across with their original dates. Open tickets first. Pause and resume any time.
On Professional and above a sync checks your old help desk every 5 minutes and brings over new tickets and changes, one way. Stop it when your team has moved.
Import from
Freshdesk
Zendesk
Jira Service Management
ServiceNow
Zoho Desk
Freshservice
HubSpot Service Hub
Help Scout
Salesforce Service Cloud
ManageEngine ServiceDesk Plus
SysAid
HaloITSM
SolarWinds Service Desk
Alloy Navigator
Spiceworks Cloud Help Desk
All product names, logos and brands are property of their respective owners. All company, product and service names are used for identification purposes only. Use of these names and logos does not imply endorsement.
Microsoft 365, or any mailbox with a password or app password, such as Gmail and Zoho.
Microsoft Entra ID, Okta, Google Workspace and other OpenID Connect providers. Enterprise
Pay by card, UPI, net banking or wallet, or by bank transfer against an invoice.
Connect your own systems. Professional
Security and privacy
Everything here is built into the product. You can switch on and inspect each of them during your trial.
Two-factor authentication, and accounts that lock after repeated failed sign-ins.
Decide what each role can see and do, for your team and for your clients' users.
Each workspace has its own database, and workspaces are kept strictly apart.
Who changed what and when, on every plan. Tickets and the audit trail are never deleted automatically.
Available on Enterprise, for organisations that need to control access tightly.
Mailbox, single sign-on, AI and import credentials are stored encrypted, and the site is served over HTTPS.
Export your tickets and users to Excel. A paused workspace keeps everything, and nothing is deleted.
Read how data is processed in the Privacy Policy and the Terms of Service.
See it for yourself
You will not find logos or testimonials here until customers have agreed to be named. Instead, every claim on this page can be tested with your own tickets and your own team, on the full plan you choose, for 15 days.
Pricing
Every plan starts with 15 days free. Choose a plan for your trial and change it whenever you like during the trial.
For small teams starting with a proper help desk
billed yearly · + GSTbilled monthly · + GST
Start 15-day free trialIncludes:
For growing support teams on every channel
billed yearly · + GSTbilled monthly · + GST
Start 15-day free trialEverything in Lite, plus:
For service desks that run IT and operations
billed yearly · + GSTbilled monthly · + GST
Start 15-day free trialEverything in Professional, plus:
Everything, with AI that helps agents and customers
billed yearly · + GSTbilled monthly · + GST
Start 15-day free trialEverything in Enterprise, plus:
No card needed for the trial. Customers who use your portal are free and unlimited on every plan. Pay online by card, UPI or net banking (Razorpay), or by bank transfer against an invoice. Prices exclude 18% GST.
A team of 5 agents on Professional pays ₹35,940 a year (+ GST), with unlimited customers. Compare every feature →
Enter your team size and, if you like, what you pay per agent today. Only your numbers and our published prices are used.
Take it from your last invoice, before tax. Paying in dollars? Multiply by today's rate.
Enter what you pay per agent today to see your saving.
Start free for 15 daysPrices exclude 18% GST. Enter your current price before tax so both sides compare like with like.
Questions
Answers come from how the product works today. For the full list of features by plan, see the comparison table.
AssistZen is a help desk and service desk. Support requests from e-mail, live chat and your customer portal become tickets in one queue, with an owner, a priority, SLA timers and a full conversation. It is a product of Sriggle Private Limited, priced and billed in rupees.
Support teams, service desks and operations teams of any size, including companies that support several client companies. Each client gets its own portal with its own users and admins, and your customers never need a paid licence.
Every request becomes a ticket with a status, a priority, a client and an owner. Agents work from one queue with tabs such as All Tickets, My Tickets, Open, In Progress, Awaiting Client, Resolved and Closed. Replies, internal notes and attachments stay in the ticket, and every change is recorded.
Yes. Add administrators, managers and agents, and control what each role can see and do. Plans are priced per agent; Lite supports up to 5 agents, and the other plans have no agent limit.
With assignment rules. The first matching rule (for example by client, module or ticket type) picks the team, and within the team a request goes to an available agent, by round-robin or to the least loaded. Anything unassigned shows on the dashboard as waiting for an owner.
Lite: tickets with SLA timers, the customer portal and knowledge base, reports. Professional adds e-mail to ticket, live chat, automation, customer feedback, contracts, timesheets, API and webhooks. Enterprise adds incidents, problems, changes, single sign-on and supervisor tools. Ultimate adds AI Copilot and AI answers in live chat. The comparison table on the pricing page lists every feature.
Each new workspace opens with a Get started page: import your tickets from another help desk, or set up from scratch step by step. A help centre is built into the product, and Ultimate includes priority support.
Create your workspace at assistzen.com/Signup. You get the full plan you choose for 15 days, for up to 25 agents (Lite: 5), without a card. If you do not subscribe, the workspace is paused, not deleted.
Pay online by card, UPI, net banking or wallet through Razorpay, or by bank transfer (NEFT, RTGS, IMPS) against a proforma invoice. Add your GSTIN in your billing details and it is printed on the invoice. Prices exclude GST; 18% GST is added at checkout.
Each workspace has its own database, and workspaces are kept strictly apart. Tickets and the audit trail are never deleted automatically, a paused workspace keeps everything, and you can export your tickets and users to Excel. The Privacy Policy and Terms describe how data is processed.
Yes. Freshdesk, Zendesk, Jira Service Management, ServiceNow, Zoho Desk, Freshservice, HubSpot Service Hub, Help Scout, Salesforce Service Cloud, ManageEngine ServiceDesk Plus, SysAid, HaloITSM, SolarWinds Service Desk, Alloy Navigator and Spiceworks Cloud Help Desk, or any other system through a CSV or Excel file. An import never e-mails your customers, and on Professional and above you can keep the old help desk in sync until your team has moved.
Bring structure, visibility and accountability to your customer support with AssistZen.
